FAQ

1. What isn’t covered by the warranty?
● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over 18 months ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products

2. When does the warranty begin?
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at sale@soonfire.com

4. What is a valid proof of purchase?
● An Amazon order number username for a purchase made through Soonfire Direct
● A dated sales receipt from an authorized Soonfire Reseller that shows a description of the product along with its price

5. What if I don’t have any proof of purchase?
● If you made your purchase through Soonfire Direct, we may be able to locate your order using your email address, name or shipping address.
 ● If you made your purchase through an authorized Soonfire Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
● Each product has a set of digital information, is the product's only identification code which contains the product information, as a maintenance certificate.

6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
For more information, please contact us:sale@soonfire.com

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